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THIS IS A PRIVATE PRACTICE AND FEES APPLY
Your nominated credit or debit card will be charged the professional fee upon booking your first appointment and then for all future follow-up appointments (including any cancellation/non-attendance fee) as follows:
If you are eligible for Medicare:
Please note, for Australian residents, outpatient appointments are not subsidised by your private health fund. A Telehealth consultation is charged at the same rate as a face to face consultation and will remain billable even if only audio continues via your computer or mobile phone due to technical issues.
If you cancel or reschedule your appointment:
There is no Medicare rebate for a cancellation or non-attendance fee.
If you are late for your appointment, the full professional fee will be applied but your Medicare rebate will be reduced to the time of attendance as per Medicare.
In the interest of fairness, the above fees are applied to all patients equally and we kindly request that you do not ask reception staff for an exemption.
Fees payable do not include pathology or imaging fees and we cannot influence the fees charged by external service providers.
Telehealth consultations are conducted via Zoom. Before your appointment, you must:
We do not take responsibility for a patient's Internet service or provide IT advice.
We may cease the video and continue the consultation via audio or via your mobile phone, if the Internet signal is low or disrupted for any reason during the appointment.
Courtesy appointment reminders will be sent to you at least two business days prior to your scheduled appointment. The reminder will only be sent to you if you are the patient.
Whether or not you receive a courtesy reminder, it is your responsibility to:
We may change your appointment time by 15 minutes earlier or later than the scheduled time for medical emergencies. We will advise you of any changes to your appointment time via a reminder text message to your nominated mobile phone. You are responsible for reading all text reminders carefully and advising us by telephone if you change your mobile telephone number.
NO DIAGNOSTIC REPORTS ARE PROVIDED. WE PROVIDE ASSESSMENT AND TREATMENT ONLY.
The doctor will:
If the doctor prescribes you medication as part of your treatment, the following restrictions will apply:
To ensure we meet our duty of care to you we will not provide your test results to you over the telephone or via email but ask that you make a follow up appointment. The doctor will be present, either in the room or via Telehealth, to ensure that the test results are conveyed in a safe environment. The doctor has a duty of care to:
All test results are shared with your referring doctor. You can also make a follow up appointment with your referring doctor to discuss your results.
Before the doctor takes leave, we will place a sign at reception in the rooms stating the period that they will be away on leave. It is your responsibility to read the signage at the reception desk in the rooms.
The rooms will be unattended when the doctor is on leave or absent and the doctor will not be contactable. Telephone messages and emails will not be checked so please do not leave a message as there will be no one in the rooms to respond.
When the doctor is away on leave or absent, please contact your GP if you have any medical concerns, are experiencing any medication side-effects, need to be reviewed or require prescriptions.
IF YOU FEEL YOU OR A LOVED ONE ARE AT RISK, PLEASE CONTACT:
For patient safety a shared care model is used with your referring doctor with regard to your diagnosis, treatment and management plan. Once you have been assessed and diagnosed over at least 3 sessions as per the Diagnosis/Management Plan Policy, we correspond with your referring doctor. (Note: if you have only been seen once or twice, we will not yet have a treatment and management plan to communicate to your referring doctor).
You are responsible for organising a valid referral from your GP or other specialist in time, either for the initial appointment or when a referral expires. A referral to our doctor starts from the date the doctor first meets you and ends after 12 months for a GP. A specialist referral ends after three months. We cannot organise a referral to our practice for you.
Medicare requires that you have a current referral that includes:
FOLLOW UP APPOINTMENTS
If a follow up appointment is medically indicated, the doctor will advise you at the end of each session. You are responsible for booking your follow-up appointment. Reception staff do not know when you are due for a follow-up appointment and cannot book one for you without instruction from you. Please book appointments for follow-up or repeat prescriptions ahead of time as we cannot guarantee that your chosen time and date will be available, if left to the last minute.
As a patient of our practice we require you to provide us with your personal details and medical history, so that we may properly assess, diagnose, treat, and be proactive in your health care needs.
We are committed to safeguarding the privacy and confidentiality of patient information and have implemented measures to comply with its strict obligations under the Health Records and Information Privacy Act 2002 (NSW) and the Privacy Act 1988 (Cth) regarding the collection, storage, use and disclosure of your personal and health information as a patient of our practice.
In most cases we cannot communicate with a patient’s family member or any third party without having the patient’s written consent to do so regarding all matters of a confidential nature, including but not limited to confirming, rescheduling and cancellation of appointments. This does not apply to patients under the age of 18.
We require your consent to collect personal information about you and to use the information you provide in the following ways:
We also need to make you aware of the limits to confidentiality that we afford. There are several instances where total confidentiality is not possible, undesirable, unsafe or illegal. These include circumstances described in Health Privacy Principles 10 and 11 set out in Health Records and Information Privacy Act 2002 (NSW) and section 16A of the Privacy Act 1988 (Cth) such as:
Please read this consent form carefully, and sign, where indicated below.
You can decline to have your health information used in all or some of the ways outlined above but it may influence our ability to manage your health care to provide the best outcome for you.
If you have a complaint about how we have handled your personal or health information, please contact us. You can also lodge a complaint with the NSW Privacy Commissioner or the Commonwealth Office of the Information Commissioner if you think your personal or health information has been mishandled.
SAFETY OF THE PATIENT, STAFF AND THE GENERAL PUBLIC MUST BE PLACED ABOVE PATIENT CONFIDENTIALITY